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Returns

"FREE SHIPPING" PROMOTION TERMS"

-TO COMMERCIAL ADDRESSES IN THE 48 CONTIGUOUS STATES. DELIVERY TO RESIDENTIAL ADDRESSES MAY INCUR A LIFTGATE CHARGE FROM THE CARRIER. THESE CHARGES ARE THE RESPONSIBILITY OF THE BUYER AND CAN BE AROUND $200. WE CAN HELP YOU FIND A FREIGHT CENTER NEAR YOU FOR PICKUP IF YOU WISH TO AVOID A LIFTGATE CHARGE AND DO NOT HAVE A COMMERCIAL ADDRESS.

-FLEXIBLE DUCT AND GRILLES DO NOT COUNT TOWARD THE ORDER MINIMUM FOR FREE SHIPPING. ONLY SHEET METAL FITTINGS COUNT TOWARD FREE SHIPPING MINIMUM ORDER AMOUNT.

-USE THE REQUEST QUOTE PAGE TO CONFIRM THAT YOUR ORDER WILL BE ELIGIBLE FOR FREE SHIPPING.

 

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Special orders are non-returnable.
Regular orders can be returned within 14 days of receipt, in un-insalled (used) condition. If unsure if condition will be expected please notify the us by phone or email before the return.The client is responsible for returning the item(s) pre-paid and insured to The Sheet Metal Kid. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the United States. Orders placed are typically shippide within 48 hours except Saturdays or Sundays. Our houras of operation are Monday through Fiday from 7am to 5 pm PST.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Summary

 

This document describes current Terms of Use policy for accessing and purchasing items from thesheetmetalkid.com, whether the purchase is made online, over the phone or in any other manner. Please be aware that by purchasing from thesheetmetalkid.com you explicitly agree to abide by every stated term in this document as well as our Return Policy and Shipping policy. Please read and print out for future reference the documents available at the time of sale as these may be changed or modified from time to time without notice.

 

Typographical Errors

 

All Prices, images and specifications are subject to change without notice. thesheetmetalkid.com does its best to be accurate, but occasionally clerical or other mistakes may occur. thesheetmetalkid.com provides all product information accurately, to the best of its abilities and knowledge and is not responsible for typographical errors, incorrect images, product descriptions and specifications. thesheetmetalkid.com will make corrections to any provided information once it becomes available. In the unlikely event a product is listed at an incorrect price, thesheetmetalkid.com shall reserve the right to refuse or cancel any orders placed for such item. Incorrect image, specification or description does not qualify a product as mis-shipped, unless the manufacturer’s part number does not match the product that was received. thesheetmetalkid.com product details page cannot be considered the sole source for getting product information and therefore will not cause liability on the part of thesheetmetalkid.com. Customer will assume all risk associated with purchasing a product and is strongly advised to research all of the product information based on the manufacturer part number. It is strongly suggested that customer contact manufacturer’s support team or visit the official manufacturer web site for complete information on a product prior to the purchase.

 

Site Use

 

Your use of this site and submittal of any order indicates your acceptance of these terms and conditions. thesheetmetalkid.com reserves the right to make changes to this site and these terms and conditions at any time and without notice. If you do not agree with the User Agreement, please do not use this site. thesheetmetalkid.com makes no representation that materials on this site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal or not authorized. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this site and the materials contained herein is governed by the laws of the state of Illinois without regard to conflict of law rules.

 

thesheetmetalkid.com shall not be held liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority. thesheetmetalkid.com makes no representations or warranties of any kind with respect to products sold by thesheetmetalkid.com. Except as expressly stated herein, thesheetmetalkid.com disclaims all warranties expressed or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to thesheetmetalkid.com arising from any product sold shall be the price of the product ordered. In no event shall thesheetmetalkid.com be liable for special, indirect, consequential, or punitive damages related to product sold.

 

Order Acceptance Policy

 

Your receipt of an electronic order confirmation does not signify our acceptance of your order. thesheetmetalkid.com reserves the right at any time after receipt of your order, to either accept or decline your order for any reason. thesheetmetalkid.com reserves the right, without prior notice, to supply less than the quantity of any item ordered. All orders are subject to credit approval, and all items are limited to supply on hand. Customer is responsible for paying any freight charge and restocking fee caused by refused shipment or unclaimed goods.

 

It is customer's responsibility to verify accuracy and completeness of an order by reviewing order confirmation e-mail. thesheetmetalkid.com is not responsible for non-receipt of communication e-mails due to incorrectly entered email address, spam block or any other e-mail failures. If you do not receive an order confirmation email within 1 hour of placing the order, please contact our customer service to make us aware of the problem and to verify validity of the email address on file.

 

Order Cancellation Policy

 

Customer may cancel an Order up until a notification of order processing is sent via email or if the product is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email or by phone. Order is not considered Cancelled until you receive a notification that states that we have been able to stop the order from physically leaving our premises. Special Orders may not be cancelled once the order has been accepted and charged for. In some cases we may be able to Cancel a Special Order, however you may be charged a Cancellation fee of 25%. It may take up to 30 days to process a full refund.

Pricing

Prices are shown on our website in The United States dollars (USD). All prices are retail prices and do not include shipping costs.

Prices displayed on the website at the time when your order is accepted will be honoured except in the exceptional case where obvious error occurs. We always endeavour to ensure that all prices shown on the website are accurate, we, however, do not guarantee that they are error-free and we reserve our right to rectify any errors found. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we assume you cancel the order.

If your credit / debit card is not denominated in The United States dollars (USD), the final price charged in your currency will be calculated by your issuing bank / PayPal in accordance with the applicable exchange rate on the day your card issuer / PayPal processes the transaction. Service charge may be charged on your credit/debit card or Paypal account. For more details, please refer to the Terms and Conditions of your card issuer or PayPal.

Payment

We accept payments made by Visa, MasterCard, American Express, and most major credit cards.

By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Readymade Group, we will not be liable for any delay or non-delivery.

All payment conducted on our online shop is processed by the payment system operated by Shopify. Once you make payment on our shop, you are agreeing the payment terms of Shopify. You may refer to the Terms and Conditions of Shopify for your reference. Readymade Group, however, guarantees that your personal details will be solely used to process the transaction you have initiated and will not be used in any unauthorized action by our party. In the absence of our negligence, we will not be liable for any loss you may suffer from the fault or negligence of other party.